This policy explains how NumaPet creates and manages basic informational listings for entities, professionals, activities or events related to the animal world, when those listings have not yet been claimed, confirmed or validated by their owners or authorised representatives.
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NumaPet identification
NUMAPET, S.L., with NIF B22551527, VAT ESB22551527, registered office at C/ Sa Merla, 10, 07769 Ciutadella de Menorca, Illes Balears, Spain, and preferred postal address at P.O. Box 82, 07760 Ciutadella de Menorca, Illes Balears, Spain, is the owner of the website www.numapet.com.
NumaPet operates as a digital platform and has no premises open to the public at its registered office. Contact email: info@numapet.com.
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Purpose of this policy
The purpose of this policy is to provide transparency to users and entities about the origin, scope and editorial treatment of unclaimed informational listings published on NumaPet.
- Explain what information may appear in a basic unclaimed listing.
- Prevent a basic listing from being confused with a collaboration, recommendation, certification or sponsorship.
- Allow the affected entity to correct, claim, expand or request removal of its listing.
- Protect third-party rights over trademarks, logos, images, texts, databases and personal data.
- Facilitate the transition between basic listing, claimed listing, validated listing, featured listing and future commercial services.
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Scope of application
This policy applies to unclaimed informational listings of entities, professionals, activities or events related to the animal world, including:
- Shelters, rescue organisations, associations, foster care, volunteering or animal adoption entities.
- Veterinary clinics, veterinary hospitals, professionals and animal sector centres.
- Universities, academies, training companies, trainers and entities publishing courses or training activities.
- Event organisers, trade fairs, congresses, exhibitions, solidarity activities, conferences or animal-related gatherings.
- Companies, entities or resources linked to animal welfare, pets, conservation, education, services or activities within the NumaPet ecosystem.
This policy does not replace the Legal Notice, Privacy Policy, Cookie Policy, Terms of Use, Professional Entity Conditions or the content licence that may apply when an entity claims or manages its listing.
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What is an unclaimed informational listing
An unclaimed informational listing is one created by NumaPet from publicly available information from official or open sources, where the entity has not yet validated its content and does not necessarily maintain a commercial, contractual, advertising or collaborative relationship with NumaPet.
Where technically feasible, the listing may include a visible notice indicating that it is an unclaimed informational listing and that the entity may request correction, expansion, claim or removal.
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Editorial principles
- Factual and minimal information: the unclaimed listing must be limited to objective and necessary data.
- Public and verifiable sources: official websites, registers, professional directories, official profiles or identifiable public sources will be used wherever possible.
- Original writing: NumaPet will draft its own summaries and avoid copying long texts, brochures, full programmes or third-party promotional materials.
- Neutrality: the listing must not suggest recommendation, certification, sponsorship or collaboration where none exists.
- Rights respected: third-party trade marks, trade names, logos, photographs, posters and other materials will only be used where sufficient authorisation, licence or legal basis exists, and in a manner proportionate to NumaPet's informational purpose. Their appearance does not imply sponsorship, collaboration, recommendation or a commercial relationship with the entity.
- Updates and removal: the entity may request correction, expansion, claim or removal through the enabled channels.
- Identified advertising: when payment, sponsorship, featuring or commercial agreement exists, this must be clearly indicated.
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Data that may be published initially
Listing type Data publishable with caution Condition Shelters / rescue organisations Name, general location, city, country, official website, generic email, public phone, general activity, official link and brief original summary. Logos and graphic materials only where sufficient authorisation, licence or legal basis exists. Photographs of premises, animals or people require special caution and the corresponding rights or authorisations. Veterinary clinics Trade name, professional address, city, public phone, official website, published hours, general services and objective specialities. Logos and graphic materials only where sufficient authorisation, licence or legal basis exists. Photographs of premises, animals or people require special caution and the corresponding rights or authorisations. Trainers / universities / academies Entity name, country, official website, training areas, basic public calendar, generic contact and type of training. Do not copy full programmes, PDFs, long syllabi, student photographs or unverified accreditations. Event organisers Event name, date, city, venue, organiser, official website, event type, registration or ticket link and original summary. Do not republish posters, maps, full programmes, exhibitor lists or logos without permission. Visiting users No personal data will be published unless the user provides it voluntarily in enabled spaces and in accordance with applicable conditions. Avoid data of minors, health data, third-party data or sensitive information. - 7
Content not published without authorisation
- Logos, trademarks, posters, banners, photographs, videos, screenshots or third-party graphic material.
- Long texts copied from websites, brochures, full programmes, PDFs, syllabi, speaker biographies or teaching materials.
- Complete databases, protected structured lists or information extracted in bulk against terms of use.
- Reviews, ratings, scores or comments from external platforms.
- Unnecessary personal data, data of minors, health data, data of adopters, donors, volunteers, students or attendees.
- Photographs of identifiable persons, especially minors, clients, students, attendees, workers or volunteers.
- Individual animal listings copied from shelters without permission, unless authorisation or an agreement with the entity exists.
- Quality, certification, recommendation or ranking claims that NumaPet cannot document.
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Sources used and precautions
Source Prudent use Precaution Official entity website Basic data, link and original summary. Do not copy long texts, photographs, logos or documents. Official directories, professional bodies or registers Verification of minimum professional data. Do not extract in bulk or reuse protected databases. Official social media Used as a verification clue and linked if appropriate. Do not copy images, posts, reviews or comments. Google Maps or other mapping services Orientation reference to verify existence or location. Do not copy photographs, reviews, ratings or unofficial information. Public event posters or PDFs Extraction of minimal factual data. Do not republish the poster, PDF or full programme without permission. Commercial databases Only if the licence permits. Review terms of use, database rights and restrictions. - 9
Listing states within NumaPet
State Meaning How it must be displayed Detected by NumaPet / unclaimed Basic listing created by NumaPet with public data and original summary. Must indicate it has not been validated by the entity. Claimed The entity or representative requests management of the listing. Pending validation or proof of representation. Validated The entity has confirmed data and accepted conditions. May show expanded information and authorised content. Verified NumaPet has conducted additional reasonable checks. Does not equate to quality certification or professional endorsement. Featured / sponsored Payment, promotion, agreement, premium beta or campaign exists. Must be clearly identified as featured, sponsored or equivalent. Removed / blocked Hidden by valid request, error, non-compliance or NumaPet decision. Not publicly visible, without prejudice to retention of internal records where applicable. - 10
How to request correction, claim, expansion or removal
Each unclaimed listing may include, wherever technically feasible, a visible link to correct, claim, expand or request removal of the listing.
Requests may be submitted via web form or by email to info@numapet.com. NumaPet may request reasonable proof of representation, such as an email from the corporate domain, entity documentation, official link, internal authorisation or equivalent proof.
Request Possible action Correction Update data, add a note, correct link, hours, city, name or category. Claim Allow creation or linking of a professional account after accepting applicable conditions. Expansion Add logo, images, official description, animals, courses or events only with sufficient licence or permission. Removal Fully or partially unpublish the listing where warranted by valid request, error, rights, privacy or editorial criteria. Illegal content or rights Process the communication through the Good Practices Channel, the illegal content/rights form or the channel enabled at each moment. - 11
Subsequent contact with the entity
NumaPet may contact entities individually when included in unclaimed listings to inform them of the listing's existence, request review, facilitate correction or invite them to claim it. This contact will be proportionate, preferably using corporate data or official channels, and the mere appearance in a listing does not imply acceptance of periodic commercial communications.
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Relationship with personal and professional data
For unclaimed listings, NumaPet will seek to limit itself to professional, corporate or activity data, avoiding unnecessary personal data. Where natural persons working for a legal entity or professionals are involved, processing will be limited to data necessary for professional contact or to identify the professional role, allowing opposition, rectification or removal where applicable.
The publication of professional data will be coordinated with NumaPet's Privacy Policy and the enabled correction, claim or removal channels.
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Accuracy of information and limitation of liability
NumaPet makes reasonable efforts to collect, verify, organise and update the information published in informational listings. However, due to the dynamic nature of data published by third parties, NumaPet does not guarantee that the information in a listing is complete, accurate, up to date or error-free at all times.
Users must verify directly with the relevant entity any important information before making decisions, including hours, service availability, emergencies, adoptions, events, courses, prices, locations, access conditions or any other relevant circumstance.
NumaPet may correct, update, complete, unpublish or remove listings when it detects errors, relevant changes or receives justified requests.
The mere publication of a listing does not constitute a recommendation, certification, endorsement, guarantee or validation of the entity, service, event or professional published.
NumaPet does not guarantee the permanent accuracy of published information and recommends verifying directly with the entity any relevant information before making decisions.
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Images of animals, premises and persons
- Animals: photographs of animals are not usually personal data in themselves, but may be protected by copyright or reveal information about persons, places or entities.
- Premises: photographs of facilities, premises, interiors or staff will not be used without sufficient authorisation.
- Identifiable persons: images of clients, students, attendees, workers, volunteers, minors or identifiable persons will not be published without a valid basis.
- Metadata: before uploading files, unnecessary metadata that could reveal personal information or unwanted location should be removed.
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Future plans, featured listings, add-ons and ranking
The existence of unclaimed listings does not prevent NumaPet from offering in the future expanded profiles, featured listings, add-ons, campaigns, credits, banners, carousels, home appearances or paid services. Any preferential visibility, sponsorship, promotion or featured treatment must be clearly identified for users and entities.
- Free or unclaimed listings must not suggest a commercial relationship.
- Higher plans or beta trials do not guarantee top positions, contacts, adoptions, patients, attendees, registrations or results.
- The dynamic ranking may be explained in general terms, including that it may consider relevance, location, completeness, activity, interaction, validation status and, where applicable, contracted plan or promotion.
- Prices, commercial conditions, taxes, duration, renewals and cancellations must be published or communicated before contracting any paid service.
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Relationship with other NumaPet documents
This policy is interpreted alongside the Legal Notice, Privacy Policy, Cookie Policy, Terms of Use, Professional Entity Conditions, content use licence, Good Practices Channel and future commercial conditions for featured services, paid plans, add-ons or credits.
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Reference regulations and updates
This policy has been drafted taking into account, among other references, the GDPR, the Spanish LOPDGDD, the LSSI, the Digital Services Act, the P2B Regulation, intellectual property regulations and the legal protection of databases.
NumaPet may update this policy to adapt it to regulatory, technical, editorial, operational or commercial changes. The current version will be the one published at any given time at www.numapet.com.
See also: Legal Notice · Privacy Policy